The ARRK Group has been a global provider of manufacturing solutions for more than 60 years. Today, ARRK employs over 3,500 people worldwide.
ARRK offers a broad spectrum of manufacturing services that cover engineering, prototyping, tooling and production. Its European division has sites located across the continent, each specialising in one or more of the company’s core services.
- Industries: Automotive, Medical, Aerospace, Defence, Consumer goods, Architecture
- ARRK Group services: Engineering, Prototyping, Tooling, Low-volume production
“What sets us apart from many other service providers is that we have a number of production sites in different countries,” explains Rupert Sleightholme, Projects Manager at ARRK Europe.
“This allows us to provide localised services, tailored to the needs of each region. It also means we have specialised teams in those countries that can provide backup support and expertise.”
Additive manufacturing has been a key part of ARRK Europe’s offering for the last 30 years. However, the AM market has changed significantly over this time, resulting in the company reviewing its internal processes.
“With the increasing demand for online, automated 3D printing services, we were keen to ensure we maintained the high levels of service all our customers have come to expect from ARRK, whilst extending our offering through ARRK Online.
“We work with companies of all sizes, from individual designers all the way through to global organisations with large engineering teams. With such a broad spectrum of customers, we need to ensure that we’re always providing an efficient service,” Rupert adds.
Traditionally, customers would consult with one of ARRK’s “on the road” project managers or project co-ordinators in the company’s Gloucester or Teesside offices. Clients would then submit their requests, usually via email, and wait for a reply from one of the projects team.
“ARRK prides itself on providing a quick turnaround on quotations for its customers, however, we wanted to be even faster,” says Rupert.
The team quickly identified that one of the ways it could do this was by developing a new online platform for customers looking to get a quote and place an order for mainstream SLA or SLS parts instantly. What’s more, the new online platform would be available 24/7 — unrestricted by traditional office hours.