• Globally consistent service
  • Improved internal processes
  • Richer customer experience
  • The Challenge

    Ex-One, a publicly traded manufacturing technology company, provides 3D printing machines, 3D printed products and related services to industrial customers in multiple segments, including pumps, automotive, aerospace, heavy equipment and energy.

    As part of their ongoing efforts to provide an enhanced customer journey for rapid prototyping and production projects, Ex-One have partnered with RP Platform to expand their online ordering capabilities for printed metal parts, providing customers with more efficient quotation process.

  • The Solution

    RP Platform has been set up to suit Ex-One’s requirements and fully integrated with their systems, with the platform providing a streamlined process for creating and delivering quotations. This includes an automated checking process for all CAD files. At the same time, customers can track their orders through an online portal, improving communication and transparency.

  • The Results

    By establishing a smooth flow of information in this way, internal processes have been streamlined and customer service enhanced.

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